Debbie's Place Policies
Return & Refund Policy
We want you to be completely satisfied with your purchase from Debbie's Place. If you are not happy with your order, we offer a hassle-free return and refund process.
Eligibility for Returns
Items must be returned within 3 days of delivery.
Products must be unused, in their original condition, and with all tags attached.
Custom-made or personalized items are non-returnable unless defective.
How to Initiate a Return
Contact us at +233 208 169 334 to request a return authorization.
Pack the item securely and include the original invoice.
Ship the item back to us at your expense.
Refunds
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund at no additional cost.
Privacy Policy
At Debbie's Place, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
Personal Information: Name, email address, phone number, shipping address, and payment details.
Order Information: Details of the products you purchase, order history, and preferences.
Technical Information: IP address, browser type, device information, and browsing behavior on our website.
How We Use Your Information
To process and fulfill your orders.
To communicate with you about your orders, promotions, and updates.
To improve our website, products, and services.
To comply with legal obligations and prevent fraud.
Data Security
We use industry-standard security measures to protect your information. Your payment details are encrypted and processed through secure payment gateways.
Third-Party Services
We may share your information with trusted third-party service providers (e.g., shipping companies, payment processors) to fulfill your orders. We do not sell or rent your personal information to third parties.
Your Rights
You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at +233 208 169 334
Terms of Service
By using our website and purchasing from Debbie's Place, you agree to the following terms and conditions:
Order Acceptance
All orders are subject to product availability and acceptance by Debbie's Place.
We reserve the right to cancel or refuse any order at our discretion.
Pricing and Payment
Prices are listed in Ghana cedis and are subject to change without notice.
Payment is required at the time of purchase. We accept Momo and Card payments.
Intellectual Property
All content on our website, including images, logos, and text, is the property of Debbie's Place and is protected by copyright laws.
Limitation of Liability
Debbie's Place is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These terms are governed by the laws of Ghana. Any disputes will be resolved in the courts of Ghana.
Shipping Policy
We strive to deliver your Kente products promptly and securely. Here’s what you need to know about our shipping process:
Shipping Destinations
We currently ship to all countries. For international shipping, additional customs duties or taxes may apply.
Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Custom or made-to-order items may require additional processing time.
Shipping Methods
We offer DHL amd Fedex with estimated delivery times of 20days.
You will receive a tracking number once your order is shipped.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
Free shipping is available for orders over 5,000 Ghana cedis.
Delivery Issues
If your package is lost or delayed, please contact us immediately. We will work with the shipping carrier to resolve the issue.
